Digital Service Dumpster Fires and Shadow Work

Digital Service Dumpster Fires and Shadow WorkCharles Hugh Smith – Let’s look at a day-to-day reality that is so ubiquitous it doesn’t attract the attention it deserves:

Digital services–the foundation of the digital economy–are dumpster fires we’re supposed to put out ourselves. The services are broken, dysfunctional rubbish, and yet somehow the agencies or corporations that are responsible for the endless dumpster fires of their digital interfaces have shifted the burdens of this incompetence onto the consumer / customer, who is supposed to put the fire out ourselves and make do with the smoldering sludge at the bottom of the dumpster. Continue reading